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FAQs - Questions & Answers OneTravel.com's Farebeater is the only flight reservation system of its kind. Enter your departure and arrival information and Farebeater performs a comprehensive search of fares offered by airlines, discounted airfare offers and OneTravel.com's exclusive White Label™ fares. Farebeater Ultra scours our system for additional options and lower fares.
- What
is Farebeater ULTRA?
- What if I need to fly last-minute?
- Once I purchase a ticket from OneTravel.com, when can I expect to receive it?
- Can I use my frequent flyer miles for purchases through OneTravel.com?
- Do I get Frequent Flyer miles when I book a flight on OneTravel.com?
- If I live outside of the United States, can I purchase my airline tickets through OneTravel.com?
- Can I use OneTravel.com for around-the-world ticketing?
- What if I get bumped, lose my luggage or have a problem with the airlines?
- I’ve forgotten my password. What should I do?
- I found a cheaper fare on another travel site. Why?
- How do I save money with OneTravel.com?
- Do I need to register before I shop for airline tickets on OneTravel.com?
- What should I know before I buy an airline ticket on OneTravel.com's Farebeater?
- How do I book an airline ticket using Farebeater?
- How do I know what restrictions apply to the ticket that I want to buy?
- What is an E-ticket?
- If I purchase an E-ticket, what do I get as proof of that purchase?
- I don’t want to buy an E-ticket. Can I buy a regular airline ticket?
- What if I need to fly last-minute?
What is Farebeater ULTRA?
Farebeater ULTRA is OneTravel.com's exclusive airfare search system. Farebeater ULTRA not only searches fares offered directly by hundreds of airlines worldwide but also cross-references this information with a vast database of special offers and incentives exclusively offered by OneTravel.com.
Because Farebeater ULTRA does all of the work of checking and cross-referencing millions of fares, a typical Farebeater ULTRA search generally takes 1-2 minutes to complete.
Farebeater ULTRAsearches for all of the following types of airfares and discount programs:
- Fares offered directly by hundreds of airlines.
- The OneTravel.com database of over 4 million special discounted fares.
- The full range of exclusive OneTravel.com discounts and upgrades such as dollars-off offers, percentage discounts, special upgrades and other premium offers.
No other system available comes close to matching the power of Farebeater ULTRA in delivering you the lowest possible fare.
What if I need to fly last-minute?
If you need to fly last-minute be sure to check out the OneTravel.com Last-Minute Deals for an up-to-the-minute list of all the weekly travel deals from the airlines. You can also click on Airline Info on the OneTravel.com homepage for more about the low-cost carriers OneTravel.com works with. Often low-cost carriers do not require advanced ticket purchase or Saturday night stayover, making this choice far more economical for last-minute travel. Reservations within 5 days of departure cannot be made from the OneTravel.com website. Please check with the individual airlines for booking.
Once I purchase a ticket from OneTravel.com, when can I expect to receive it?
Paper tickets and invoices with E-ticket confirmation numbers will be printed the next workday following your purchase. Paper tickets will be sent via FedEx 2-day Delivery service. E-ticket confirmations will be sent via the U.S. Postal service. Please allow 3-7 days to receive your E-ticket confirmation through the mail. If you have purchased a regular (paper) ticket and are flying internationally, you will be confirmed on your flight once we charge your credit card. In the meantime, your paper ticket will be printed the next workday and sent to you via FedEx 2-day service. Upon special request we will gladly ship your paper tickets via FedEx Next Day Air for an additional $22.00 USD. Our reservation offices are open Monday through Friday from 8:00am to 8:00pm Central Time. Tickets purchased over the weekend will be printed Monday morning. Please keep this in mind when estimating the date that your travel documents will arrive. If you have any additional questions, you may call OneTravel.com’s Reservations Department at 800-929-2523. Please have your File Number ready in order to track your tickets.
Can I use my frequent flyer miles for purchases through OneTravel.com?
On OneTravel.com you CANNOT redeem frequent flyer miles, vouchers, airscript or discount coupons. In most cases you need to book directly with the airlines themselves to take advantage of these programs. OneTravel.com TIP: For insider information on how to get the most mileage out your frequent flyer miles, check out what our expert Bob Jones has to say in the "Smart Travelers' Corner" on the OneTravel.com home page.
Do I get Frequent Flyer miles when I book a flight on OneTravel.com?
You may have your flight miles credited to your Frequent Flyer account by presenting your account information at the check-in counter any time prior to the departure of your flight.
If I live outside of the United States, can I purchase my airline tickets through OneTravel.com?
OneTravel.com can only sell airline tickets to United States residents. We are working on systems that will allow us to offer our services globally. In the meantime, if you live outside the United States and are looking for a deal on airline tickets, please visit our partner site, www.tiss.com. Tiss.com offers travel agency partners in many countries worldwide. Each has its own particular policies and procedures, so please make a note before you buy.
Can I use OneTravel.com for around-the-world ticketing?
Yes! High Adventure Travel provides an online service for planning complex, multi-country air travel itineraries. If you plan to visit three separate continents OR if you want to visit a minimum of five cities abroad during one trip, this is your best bet.
What if I get bumped, lose my luggage or have a problem with the airlines?
For any any rules or regulations associated with a particular airline, please visit OneTravel.com's "Rules of the Air" in our Advisor section. At "Rules of the Air," Airline Expert Terry Trippler provides plain-English explanations of all airline policies. Addresses for airline customer service departments are also provided. In OneTravel.com's "Smart Travelers' Corner," Frugalist Bob Jones offers tips and suggestions on what you can do if bumped from a flight. Bob also offers tips on making the most of your trip and frequent flyer miles. If you have a specific question that is not answered, visit our "Ask the Experts" section where travelers can email questions and receive answers from our travel experts.
I’ve forgotten my password. What should I do?
Go to the "Manage My Account" section and click on "Forgot Your Password? Click Here" after entering your e-mail address. Re-enter your e-mail address in the pop-up window and click "Go". Your username and password will be emailed to you shortly thereafter.
I found a cheaper fare on another travel site. Why?
When a traveler requests a specific flight, many online sites display the lowest prices listed by the airline for that flight. Often there are no seats available at that price. Travelers will do a quick comparison shop for fares believing they have found a great bargain. However, it isn't until attempting to purchase the low fare they are notified there are no seats available at the price they originally saw published online.
How do I save money with OneTravel.com?
OneTravel.com's Farebeater searches all major airlines along with minor/regional discount carriers. Farebeater Ultra goes further to search OneTravel.com special negotiated with individual carriers and fares from consolidators that can also help save you money. No other online travel site offers you all these pricing options in one airfare search. OneTravel.com TIP: When pricing airline tickets, be advised of any restrictions that may be involved. In most cases, the cheaper the ticket, the more restrictions there are associated with that ticket. With many travelers, savings outweigh the restrictions. TAKE THE TIME TO READ THE SMALL PRINT. IT MAY BE SMALL BUT IT IS IMPORTANT!
Do I need to register before I shop for airline tickets on OneTravel.com?
Registration and passwords are not required to search for fares on the site. Should you decide to make a reservation, you will be required to create an account. All information is conducted through a secure server, so you can feel safe when entering your personal information. Information can only be accessed by a password you decide to keep your information private and secure. This information is only used to speed future reservations. It will not be used for any other marketing or sales purposes.
What should I know before I buy an airline ticket on OneTravel.com's Farebeater?
OneTravel.com prefers MasterCard but also accepts VISA, American Express, Diners Club, and Discover credit cards. ALL payments must be in US dollars. In order to ensure delivery of your tickets prior to your departure, we cannot accept bookings for travel within 5 business days of your departure date. To receive special low prices, certain restrictions are attached to discounted domestic reservations. Once discounted domestic reservations have been made and you have provided payment to us, your reservation CANNOT be changed and is completely NON-REFUNDABLE. International consolidator tickets are also an excellent value, but please keep in mind that with the low prices there are also a number restrictions. Once international reservations have been made and you have provided payment to us, YOUR RESERVATION CANNOT BE CHANGED without large penalties (usually $300 or more dependent upon the airline). Additionally, INTERNATIONAL CONSOLIDATOR TICKETS ARE NON-REFUNDABLE. Beginning with the first scheduled day of travel, your tickets are completely non-refundable and non-changeable. Any schedule changes must be made before the original departure date. To ensure credit card security, all reservations must be made in the EXACT name of the person traveling - nicknames cannot be used. For international travel, the name on the reservation must be EXACTLY as it appears on the traveler`s passport. Tickets can ONLY be shipped to the billing address of the credit card holder on whose card the ticket was purchased. This is done as a security precaution for our customers. If the tickets or confirmation documents must be mailed to an address other than the billing address on your credit card, you MUST fax a written request to our credit department at 915-332-7725. You must include a legible photocopy (front and back) of both your credit card and drivers license (passport if traveling internationally), credit card billing address, your day and evening phone numbers, and your name and address. A $10.00 processing fee applies and approval takes one (1) business day. NO EXCEPTIONS WILL BE MADE REGARDING SHIPPING CHANGES. OneTravel.com has established these procedures to prevent credit card fraud and protect our customers. Customers purchasing E-tickets will be mailed a confirmation number that must be presented at CHECK-IN along with appropriate identification. All paper tickets will be shipped to domestic (48 US) addresses via FedEx 2-Day delivery for a fee of $11.00. Upon special request, tickets can be sent FedEx overnight for an additional fee of $22.00 USD.
How do I book an airline ticket using Farebeater?
Simply enter your departure and arrival information in the Farebeater form. Farebeater performs a comprehensive search of the fares in the OneTravel.com database and displays all flight options. For a more comprehensive search, Farebeater Ultra scours our system for additional options and even lower fares. Next, select the flights that most closely match your travel plans and complete the purchase by creating an account. Once you have completed your purchase, your paper airline ticket is delivered via FedEx; E-ticket confirmation numbers are sent via the U.S. Postal Service. Rest assured that there is a seat waiting for you aboard the plane. Flights are only booked and confirmed once you have been issued a confirmation number.
How do I know what restrictions apply to the ticket that I want to buy?
Once you have decided on a flight, all restrictions associated with that particular ticket are displayed before you complete your purchase. WE STRONGLY SUGGEST that you read through all of the restrictions. If the ticket you wish to purchase is restricted, you are entering into a binding contract. Other flights may cost more, but they will allow you more freedom and flexibility if you need to change your travel plans. It is important to consider all consequences before you purchase a cheaper ticket with restrictions.
What is an E-ticket?
An E-ticket (or "electronic ticket") is a paper-less ticket. Instead of receiving a physical ticket, a confirmation number is sent to be used at the airport check-in with your photo ID (such as a driver`s license) to receive your boarding pass. In some cases, the airlines may ask you to present the credit card that you used to book your flight. Using an E-ticket is very simple and completely secure. Most airlines offer E-tickets, especially for U.S. domestic travel. Overseas with customs and immigration limits the use of E-tickets internationally. Many international airlines are starting to offer E-ticketing on select routes. E-tickets have many benefits. You CAN`T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job. OneTravel.com TIP: Some carriers require travelers to present the credit card they used to purchase the ticket online. If you are thinking about purchasing a ticket for a friend or relative who does not have access to your credit card, please call and check with the airline about their specific requirements.
If I purchase an E-ticket, what do I get as proof of that purchase?
Customers buying E-tickets will be sent a confirmation number via the U.S. Postal Service. Travelers can present that number at the time of airport check-in along with appropriate identification.
I don’t want to buy an E-ticket. Can I buy a regular airline ticket?
OneTravel.com highly recommends that travelers use E-tickets whenever possible. You may elect to have a paper ticket issued instead of an E-ticket. Keep in mind that to issue a paper ticket and have it sent FedEx, you will be charged an additional $11.00 fee.
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